Edit Orders

Steps:

• Search and open the order on the zuppler customer service app.

• Go to the payments tab and click on the Edit Order button

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• In order to edit the order contents click on the add item button

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• For example if you want to add an upcharge to the order then type in charge in the item name and select from the drop down post which enter the value of the charge in the price section and have the quantity to be as 1 and then hit save. Please note for a refund you would need to enter the price value with a negative sign prefixed.

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• Once edits are made provide the reason for the edits and click on save changes & perform charge/refunds button to enforce the edits.

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IMPORTANT NOTE: Currently when the edits are made on the Customer Service application it does not update the DataDreamers system so in order for reports to match on DataDreamers ends please do make the order edit on DataDreamers System as well. We are in the process of developing and implementing a solution so that both the systems sync real time w.r.t to order edits so that the same action does not need to be duplicated on both the systems. This will be available soon.