Time Calculations

For ASAP/Immediate ordering the time calculation that is displayed for the guest is based on the configuration of Preparation Time + Delivery Time on Zuppler System along with the Quote Padding Configuration on DataDreamers Backend.

How this works:

• Zuppler Configuration

  • Preparation Time - this is configured on Zuppler Control Panel at Restaurant Level

    • Open the restaurant on the Zuppler Control Panel > Settings Tab > Preparation Time

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  • Delivery Time - This is configured in ZDS market

    • Open ZDS market > Delivery Rule (edit or add new rule)

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• DataDreamers Configuration

  • Padding - This is the additional time that will be added on top of the already calculated preparation & delivery time. Kindly note this only applies to ASAP orders only. Does not apply to SCHEDULED orders.

    • Open the dispatch application and this would be on the top right. You can click on the Quote button to expand this configuration on a pop up window

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  • Range - this lets your quote time be exact or in a range format on the order in DataDreamers.

    • Open the dispatch application and this would be on the top right. You can click on the Quote button to expand this configuration on a pop up window. 

      • Note: The Range is not displayed in the online ordering UI, the online ordering UI will only display the high end value. For example if the Range is 10:00 AM  - 10:15 AM then the online ordering UI will display 10:15 AM.

Guest UI

• When the user selects delivery and reaches the time selector popup screen the first time calculation occurs. This calculation is based on the configurations on the zuppler system. Prep Time + Delivery Time (ZDS)

• Once the user processed further and reached the order summary page at this point the padding value gets added to the already calculated times in time selector popup screen. UI will display preparation time(zuppler) + delivery time(zuppler) + padding(datadreamers).

• Once the user proceeds further and selects the payment tender at this point UI will display preparation time(zuppler) + delivery time(zuppler) + padding(datadreamers).

• Once the payment is processed the final confirmation page also displays the estimated time that would be preparation time(zuppler) + delivery time(zuppler) + padding(datadreamers).

• UI Behaviour (Visual)

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Sample Calculation: 

• Preparation Time = 10 mins (Zuppler Control Panel)

• Delivery Time  = 15 mins (ZDS)

• Padding = 10 mins (DataDreamers)

  • Let's say the user's current time is 1 PM then based on the above configuration the estimated time the user will see in the final screen would be 1:35 PM.

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Summary of where Quote Padding time is accounted for and displayed for the guest:

• Order Summary page

• Payment Page

• Confirmation Page

• Confirmation email that is sent to the guest