Error Types

Error 15

• Full Error message

  • This error will show up in the ordering UI when the order is being placed. This error message will show up after the user has entered their delivery address and reached the time selection popup screen

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• Behavior: When this error displays then the user will not be able to complete/place the order.

• Resolution: This error occurs when the delivery address falls outside of the Max Delivery Radius value configured on DataDreamers. Please note that ZDS is doing the delivery radius calculations so the Max Delivery Radius should be ‘0’ for vendors.

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Error 27

• Full Error Message

  • This error will show up in the ordering UI when the order is being placed. This error message will show up after the user has entered their delivery address and reached the time selection popup screen

  • 

• Behavior: When this error displays then the user will not be able to complete/place the order.

• Resolution: If the restaurant is marked closed for a day on DataDreamers. Then this error is displayed. Also if the vendor ID on ZDS is incorrect then also this error.

  • Unblock vendor in Block List on DataDreamers.

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  • If the vendor is not blocked on DataDreamers then check the vendor ID on ZDS and make corrections.

    • Go to the ZDS market and then open the Assign to delivery service tab. Search for the vendor and click on the pencil icon. Input the correct vendor ID  in the Vendor ID field and update.

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Could not find travel time. Please verify the address is correct.

• Full Error Message

  • This error will show up in the ordering UI when the order is being placed. This error message will show up after the user has entered their delivery address and reached the time selection popup screen

  • 

• Behavior: When this error displays then the user will not be able to complete/place the order.

• Resolution: This error is caused when the Google Maps API is not working and what it means is that the billing needs to be updated. 

  • Update Billing: You can update your google maps api key by logging into console.cloud.google.com account and updating billing here https://console.cloud.google.com/project/_/billing/enable . You can find more details here https://developers.google.com/maps/gmp-get-started